Privacy Policy

Last updated: May 2026

Wovo Band ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use it when you visit wovoband.com or place an order.

1. Who we are

Wovo Band is an e-commerce store selling wellness tracking wearables. For questions about this policy, contact us at hello@wovoband.com.

2. What data we collect

When you place an order or contact us, we may collect:

Name, email address, shipping address
Payment information (processed securely by Stripe — we never store your card details)
Order history and communication records
Browser/device information collected automatically when you visit our site (IP address, pages visited, time spent)

3. How we use your data

We use your data to:

Process and fulfil your order
Send order confirmations and shipping updates by email
Handle returns, refunds and customer support
Improve our website (using anonymised analytics)
Send you marketing emails if you have opted in (you can unsubscribe at any time)

4. Legal basis for processing (GDPR)

We process your personal data on the following legal bases:

Contract performance — to fulfil your order
Legal obligation — to comply with applicable law (e.g., tax records)
Legitimate interest — to improve our service
Consent — for marketing emails

5. Who we share data with

We share data only where necessary:

Stripe — payment processing
Shipping carriers — to deliver your order
Our fulfilment supplier — to process and dispatch orders

We do not sell your personal data to third parties.

6. Cookies

We use essential cookies to make the website function correctly. If you have consented, we may use analytics cookies (anonymised) and advertising cookies (e.g., Meta Pixel) to measure the effectiveness of our ads. You can withdraw consent at any time by clearing your browser cookies.

7. Data retention

We keep your order data for up to 7 years to comply with EU tax and accounting requirements. Marketing preferences are retained until you unsubscribe.

8. Your rights (GDPR)

As an EU resident, you have the right to:

Access your personal data
Request correction or deletion of your data
Object to or restrict processing
Data portability
Lodge a complaint with your national data protection authority

To exercise any of these rights, email hello@wovoband.com.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available at wovoband.com/privacy.html.

10. Contact

Questions about this policy? Email us at hello@wovoband.com.